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  1. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

  2. Answer telephones, direct calls, and take messages.

  3. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

  4. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

  5. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

  6. Compile, copy, sort, and file records of office activities, business transactions, and other activities.

  7. Complete work schedules, manage calendars, and arrange appointments.

  8. Review files, records, and other documents to obtain information to respond to requests.

  9. Deliver messages and run errands.

  10. Train, and support other staff members, including but not limited to receptionists.

  11. Inventory and order materials, supplies, and services.

  12. Troubleshoot problems involving office equipment, such as printers, fax machine, etc.

  13. Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

  14. Review all existing MITEL telephone documentation.

    • Troubleshoot and correct any issues that arise​

    • If unresolvable, contact Frontier/Mitel for resolution

  15. Schedule meeting conferencing (Go To meeting, etc.) between MIW staff and client.

  16. Monitor IT needs and determine the level of urgency.

    • Unurgent – Maintain an open issues list and coordinate with subcontractor for resolution​

    • Urgent – Review issue with Sales/Marketing Manager to determine if emergency, contact Common Angle if necessary

  17. Ensure company's policies and security requirements are met.


  • Attendance and Punctuality

    • Standard working hours are from 7:00 a.m. to 3:00 p.m. may vary at times in relation to work load.

    • Arrives to work 10-15 minutes prior to the start of scheduled shift.

    • Punctual when attending meetings.

  • Adaptability

    • Able to deal with frequent change, delays, or events that may modify the tasks or scope of work for one or more projects as directed.​

  • Dependability

    • Follows instructions and responds well to direction.

    • Completes tasks in a timely manner.

    • Takes responsibility for own actions.

    • Accepts designated responsibility and follows through on commitments.

    • Commits to additional hours when necessary to reach goals.​

  • Motivation:

    • Volunteers readily and demonstrates persistence to achieve company and departmental goals.

    • Asks for and offers help when needed.​

  • Organizational Support:

    • Follows the organizational chain of command.

    • Supports organization's goals and values.

  • Professionalism:

    • Approaches colleagues, vendors, and customers in a tactful manner.

    • Reacts well under pressure.

    • Treats others with respect and consideration, regardless of their status or position.


To be the front line support, responsible for outstanding customer/associate service, providing nothing less than professional interaction and organization.


  • 2 years of experience

  • High School Diploma/G.E.D.


As a dynamic company serving a global market, Moran Iron Works is always on the lookout for knowledgeable, highly skilled, professional people who share our passion for quality.

We are a drug free, Equal Opportunity Employer (EOE) committed to providing equal opportunity for the participation of all qualified persons in all job classifications without regard to race, color, sex, marital status, age, religion, national origin, disability, veteran status, or any other factor, the consideration of which is prohibited by law.

Moran Iron Works values people as individuals, not as “workers” or “staff.” We create goals and plans for professional and personal growth, recognizing that not everyone is the same…and there’s greatness in differences. We believe our company’s success is a direct result of our passion for doing great work and taking on the responsibility and accountability to do what it takes to have our customers be more than satisfied with their projects.

When clients choose to work with us, they know they’re getting the professionalism, experience, knowledge, and skill that Moran Iron Works is known for. Simply stated, we’re a close-knit group of Passionate People @ Peak Performance.

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